House & Hospitality Manager
Now in its fifth season, National Sawdust is seeking a House & Hospitality Manager (HHM), reporting to the Director of Venue & Patron Experience Operations.
Based in Williamsburg, Brooklyn–this visionary arts and music organization seeks to enhance the human experience by building new audiences and supporting artists to develop, produce and perform innovative and collaborative work at the NS venue in Brooklyn, and in collaboration with progressive artists and venues domestically and internationally. www.nationalsawdust.org.
As a composer, I believe the role of an artist in the 21st century is that of creator, educator, activist, and entrepreneur. I believe that 21st-century artists need to be thinking about how they can affect their communities, on a local and global scale. At National Sawdust, supporting emerging artists is our core mission, nurturing a wide array of voices who are collectively reshaping the landscape of new music for this new century.
–Paola Prestini, Composer, Co-Founder and Artistic Director
NS seeks to engage a hands-on, dynamic professional willing to develop and lead house management and hospitality with vigor, vision and energetic attention to the National Sawdust patron experience.
The HHM is in charge of the customer experience for all National Sawdust events and performances. The HHM hires, trains, schedules and supervises a staff of ushers, house managers, outside security and porters and provides leadership and guidance in order to provide the best customer experience for NS patrons, and is point person to engage patrons before, during, and after venue events as necessary.
The HHM is responsible for confirming audience configurations for each event (seated or standing) and ensuring that all proper egresses are maintained throughout the event. The HHM will also spearhead revenue enhancing ideas for the NS lobby. This includes managing the inventory and sales of National Sawdust merchandise and working with the restaurant operator to maximize revenue for the food and beverage sales. The HHM will also supervise the full-time Ticketing Manager.
In addition to working events, the HHM will attend weekly production meetings and also perform necessary administrative work as needed. Advance work with NS programmed events and private rentals is also expected.
- Act as point person for all customer needs, including cultivation and resolving issues
- Delegate responsibilities to staff in accordance with daily needs of venue
- Coordinate technical set-up for events with production team, including security personnel
- Complete all daily administrative tasks including manager’s reports, income reports, maintenance of all logs, balancing daily income reports, etc.
- Training of staff on an ongoing basis
- Monitor staff performance throughout the shift, providing group and one-on-one feedback
- Uphold cleanliness of all areas in accordance with all codes and regulations
- Interface with Food & Beverage partner on a daily/ongoing basis as it relates to show activities
- Communicate all maintenance needs to appropriate parties for both FSLC and non-FSLC property, i.e.: seating, concessions equipment, electrical, plumbing, painting etc.
- It is expected that the HHM will act as house manager for at least two shows per week, as possible
- Accessibility – oversight of general venue access and an interest in improving/implementing this further. E.g. hearing assist, ASL interpretation, large-print programs, as well as ensuring optimal patron experience for those with access needs
- Licenses & Permits – as needed, ensure that permits are in place for live animals, child performers, etc.
- The HHM must obtain an S-95 Certificate of Fitness from the FDNY for the Supervision of Fire Alarm Systems
- 40 hours per week, with flexible schedule to meet demands of role
- Preferable that the HHM work from 12/1pm to 8/9pm especially on show nights to be responsive to patrons and staff
- Must have the flexibility to work nights, weekends and holidays as required
- Former hospitality management desired—+/-3years
- For-profit and/or non-profit and venue/ticketing-based experience a plus
- Technology interest– G Suite (Google Sheets), Tripleseat, Eventbrite experience a plus
- Team player, with an out-going personality who is willing to sometimes work outside of their job description and lend a helping hand when needed
- Commercial acumen, with attention to detail, highly organized, and willingness to dive-in and learn
- Ability to multitask while prioritizing one’s duties
- Works well under pressure and in a fast-paced environment with a love for music and the arts!
Salary commensurate with experience, with competitive benefits and vacation package
All qualified applicants will receive consideration for employment without unlawful discrimination based on race, creed, color, national origin, sex, age, disability, marital status, sexual orientation, or any other category protected by law. National Sawdust is an equal opportunity employer.
Please submit a cover letter and resume to:
firstname.lastname@example.org with HHM in subject line